Shipping & Return Policy

Keddie's strives to process all orders in an efficient manner. We have taken every effort to ensure accuracy in our online store, however errors and technical issues may occur.

All orders are shipped via Canada Post Expedited Parcel Service. Greyhound Standard Shipping is also available for our Canadian Customers. Courier and Priority shipping methods are available upon request.

CANADIAN SHIPPING RATES

  • Orders $99 and more receive free shipping within Canada
  • Orders under $99 receive a flat $15 fee for shipping within Canada 
  • Shipping Carrier: Your order will be shipped either via Expedited Canada Post or Courier depending upon shipping rates.
  • Express Shipping: We offer a fast shipping flat fee of $35. Your order will be shipped using the most efficient service within the $35 rate. If we can not get your order to you any faster than Expedited Canada Post, we will refund your express shipping fee. If the cost to express ship is above and beyond $35 we will contact you to discuss your options.
  • Please note: Orders with a PO/Box# for a shipping address can only be sent via Canada Post.

UNITED STATES SHIPPING RATES

  • Orders shipping to the USA are charged shipping based on estimated weight.
  • Shipping will be calculated at checkout. Please see the Shipping Weight/Rate Chart below:

        USA Shipping Rate Chart

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INTERNATIONAL SHIPPING

We also ship to Australia, New Zealand, United Kingdom, Greece, Israel and Germany via Canada Post's International Surface Mail. Shipping Fee will be automatically calculated at checkout. If you wish to place an International orders outside of these countries please contact us with your address for a Shipping Quote.

SHIPPING TIMES

Timely delivery of your order is dependent on the availability of our inventory.
If any items on your order are out of stock, we will notify you and advise you of your options and take every measure to correct these circumstances in a timely manner.

  • Orders are processed and shipped within 2 business days 
  • Northern Territories and Remote locations can expect longer delivery times
  • Saturday, Sunday and Holiday's not included
  • Also, kindly allow for Canada Post shipping days
  • You will receive a confirmation email when your order has shipped
  • Shipments can be sent via PriorityPost or Greyhound by customer request

All shipments include a tracking number. 

Lost or stolen packages, inclement weather delays, are beyond our control and we are not able to compensate for these occurrences.

SHIPPING DISCLAIMER

  • Fragile, breakable items are shipped at the Customer's Risk.
  • Keddie's will not be held responsible for items broken during shipping.
  • All items are inspected before leaving our warehouse.
  • Shipping rates are valid for online orders only and do not apply to in-store & phone orders.

PLEASE CONTACT US FOR A FREIGHT QUOTE ON THE EXCLUDED ITEMS BELOW:

  • Pack Boxes
  • Arena Equipment
  • Farm Equipment
  • Ranch Equipment
  • Feeders
  • Stalls
  • Gates
  • Chutes
  • Groomers
  • Feed
  • Oversized Minerals
  • Oversized Supplements
  • Biologicals
  • Horse Shoes
  • Overweight Items
  • Irregular Shaped Items
  • Roping Dummies

This list is not exhaustive and Keddie's reserves the right to exclude any item from our shipping plan on an individual item basis.

Keddie's Tack & Western Wear, reserves the right to modify our shipping rates, rules and regulations, or to discontinue shipping offers at any time without notice.